Refund Policy

Effective Date: 1 October 2025

This Refund Policy explains how Acronym Voip Ltd ("mypasslink") handles refunds for purchases made through mypasslink.com.

1. Overview

We want users to be satisfied with mypasslink.com. This policy covers digital software services provided via mypasslink.com.

2. Scope

This Refund Policy applies solely to software or digital services purchased on mypasslink.com.

3. Exclusion for physical products

This Refund Policy does not apply to physical products. For physical product refunds.

4. 30‑day money‑back guarantee

You may request a full refund within 30 days of purchase unless otherwise stated at checkout. Refunds will be issued to the original payment method.

5. Eligibility

Refunds are available where you are dissatisfied or experience a service issue we cannot resolve. Accounts suspended or terminated for policy breaches are not eligible.

6. How to request a refund

Email digital@mypasslink.com with your account email, order reference, and reason for the request. We aim to process eligible refunds within 7–10 business days.

7. Consumer rights

Nothing in this policy affects your statutory rights under UK consumer law.

8. Contact

Support: digital@mypasslink.com

Acronym Voip Ltd

133 Winter Road, Southsea, PO4 8DR

Company

mypasslink.com

Contact

digital@mypasslink.com

Legal

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